Contact usI recently purchased a Morgan and Reid Coconut Bamboo Ultra Cooling Comforter Set for $219 as well as a number of other items. I had previously enquired regarding size and costs and was given a standard and abrupt reply, which did not sufficiently clarify my enquiry. Foolishly, I continued with the purchase. Upon a further two enquiries, I received no reply! Manchester Factory's Customer Service is appalling and I certainly would not recommend this factory outlet.
Reviews
Do not under any circumstances interact with this company's website. They got my e-mail address from ShopPay after I deserted a cart on their site. They have been heavily spamming me ever since despite multiple unsubscribes. They are like digital herpes. I've been reporting them as spam to Gmail and if enough people do that their e-mails will be rejected by Google mail servers for all recipients.
DRI ordered a coverlet from them on October 4 it was a Morgan and Reid in buttercup for a gift so far it hasn’t arrived and I have had to chase them now it is the war /shipping that is holding it up it was due last week and then when it arrives at the warehouse it will be despatched still have heard nothing I have missed giving this as a gift and you only show the receipent a photo not happy and I hope they email me soon with an update I don’t think I will bother again
SSI purchased the Sienna Luxury Mattress Topper and I’m extremely disappointed with the quality. The product description online does not match the product received. Customer Service has been very unhelpful in resolving the issue.
SJHi Sharon, Thank you for your feedback. I’m sorry to hear you're disappointed with your purchase and feel that our service didn’t meet your expectations. Regarding the Sienna Luxury Mattress Topper, we have carefully reviewed the images you provided, as well as the product details against what is stated on our website. Based on the review, the topper appears to be as advertised, with no discrepancies in the loft or filling. Please note, that the loft can vary slightly depending on how the topper is measured and how it settles after delivery, particularly with vacuum-sealed products that require time to fully expand. We stand by the information provided on the product page as being clear and accurate, and we strive to ensure that all descriptions reflect the true nature of the product. Manchester Factory
Dimitri N.from Manchester FactoryHorrible neighbours, awful communication skills, and no self awareness. Intimidate people when they don't get what they want. Don't shop here. Awful awful people. They don't deserve your hard earned money.
SMI really wanted to give this place five stars. I emailed them as I bought a quilt cover on sale but it has marks on it. I asked if I could return it and they asked for some photos which I provided. I have since emailed three more times and no one has responded.
TBI won’t be purchasing from here again due to misleading advertising and refusing to exchange unopened product.
NTDear Nat, Thank you for taking the time to leave a review and for bringing your concerns to our attention. I'm truly sorry to hear about your dissatisfaction with the pillow and the subsequent experience. Our goal is always to ensure that our product descriptions and specifications on the website are clear and accurate, allowing our customers to make informed decisions. However, I understand that sometimes the product might not meet individual expectations or needs once received. Regarding our return policy, we adhere to strict health and hygiene standards, especially for products like pillows. This policy is in place to ensure the safety and well-being of all our customers, which unfortunately means we are unable to accept returns or exchanges for these items. I sincerely apologise for any inconvenience this has caused and understand your disappointment. We value your feedback and will take it on board as we continuously strive to improve our service and customer experience. If there's anything further we can assist you with or any other way we can help address your concerns, please feel free to reach out to us. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Warm regards, Manchester Factory
Dimitri N.from Manchester FactoryManchester factory has a brilliant range of high quality products in exceptional range of fabrics both natural and snthetic. They offer great prices as standard with even better value for money on sale. The product information guide and layout make for selection simple(er). With so much on offer still not always easy 😅😂. Their service is quick, whether a straight purchase/ despatch or more detailed and personal service is required, they promptly and efficiently communicate. The team is quite obviously lead by example, Lia (store owner)has provided sound advice also and addressed & sorted a few hiccups or problems with orders that I have caused, in a proffesional, efficient and personable manner, with a great attitude I couldnt more strongly reccomend, for Manchester needs, to shop with Manchester Factory. Their range far exceeds simple Manchester and their products include many home beautification supplies be it for the kitchen, dining room or even heading to the beach. 5 Gold stars, and a deal of admiration and respect the way clients are treated with the care and importance of this family run business. It's refreshing, noticed & appreciated 💯 Kudos
SMUntil COVID hit, I'd resisted online shopping. Now I find it overall to be brilliant. Manchester Factory Online is very speedy with the service. From placing the order to notification of shipping is within 24 hours. I live in WA now, so we have time differences to contend with. The quality of the products is awesome. I'm very fussy about my bedding, so I've been really pleased with the quality of my purchases. 10/10
RSCustomer provided a 5 rating
AT
Hi Peter, Thank you for your feedback, and I’m sorry to hear that your experience with us didn’t meet your expectations. I wanted to take a moment to clarify the situation regarding the discount and communication concerns you raised. Firstly, regarding the 25% discount you mentioned—this was part of a limited-time promotion exclusively for our Morgan & Reid Snuggle Fleece Comforters. This offer was not applicable to the Morgan and Reid Coconut Bamboo Ultra Cooling Comforter you purchased. Each product range has its own pricing and promotional strategy, and unfortunately, the discount couldn’t be applied to the cooling comforter. We understand how this could have been confusing, especially since the promotional email didn’t directly relate to the product you were interested in. Secondly, regarding your sizing inquiry—we did respond to your question when it was submitted through our contact form. If you haven’t seen that reply, it’s possible it may have landed in your spam, junk, or even your promotions folder, depending on your email settings. We always aim to respond promptly to all inquiries, but sometimes, filters can unintentionally hide our replies. We also noticed that some of your communication came through as replies to promotional emails. While we do try to monitor these, they are primarily used for outbound marketing and are not the most reliable channel for customer service inquiries. For the quickest response in the future, we recommend reaching out directly via ***@***.***. We genuinely regret any inconvenience this has caused and hope this clears up the confusion around the promotion and your inquiry. We appreciate your feedback as it helps us improve our communication and customer experience. If you need further assistance or have any additional concerns, please feel free to reach out—we’re here to help. Dimitri Founder, Manchester Factory