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The kit system worked without a hitch for the first two pallets. Online on the ordering page it said very specifically that to do a 15-foot diameter circular patio, you needed to order 3 kits. The installation instructions are very emphatic, that is you want to do anything more than 12 feet, you should just use rectangular pavers, otherwise there would be too much waste! I had awful trouble getting the instructions, requesting access online, and via email, and via voice mail and phone calls! Frosty finally emailed us the morning we were ready to start building! I am so glad, though, we didn't get the instructions until then, or I would have canceled the third kit in the order! I believe all those delays getting the instructions was providential! I was able to figure out a way to two specific paver shapes from the third kit, plus leftovers from the first two, to complete the full 15' 3" patio without requiring purchasing any other pavers, and it is gorgeous! The client is elated! Totally satisfied with the end result, but there were a number of other complications through the process! At first, when I sent several emails to the only contact information on the "Romanstone Hardscapes" web site and never got a single response of any type, it scared me that I would be sending the client’s money into a black hole! I then looked to see who had registered the website, and the "whois" tool I was using couldn't determine that for some reason! Then I looked to see who owned the trademark "Romanstone Hardscapes" and found out it was Midwest Block and Brick with many locations in several states, but who's central office was in Missouri! I called the number listed for them and the first person I talked to appeared to not know they had a division named Romanstone Hardscapes. He said he would check who the company’s contact was and get back to me. After several days of not hearing anything, I called back. This time I made contact with someone named Tom who was very cordial and extremely helpful! I first caught him unloading an order of materials for someone. He said he would get back to me as soon as he finished unloading! It wasn't more the 15 or 20 minutes, and he did. He told me that someone named Jeff had been handling that product line, but a woman named Frosty had taken over. Tom said he would have her call me but gave me here contact number just in case. In a couple days she did contact me, and once I was assured the purchase price was not going into a black hole, I completed the order, from that point on everything went as outline on the website, but actually arrived sooner than expected. Once the shipment arrived the truck and my crew had to deal with another complication! Most pallets have one center support, which works great with pallet jack, but for some reason the pallets the kits came on had 2 center supports, which made it so the driver had to lift them from one side, which made it hard to get them high enough to clear obstacles.
Reviews
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To this point the ordering process was easy, I received a phone call to review my order and was informed that the single batwing style storage box would be different than I expected as they were sold as a set, I was surprised to receive an additional call which told me they were able to switch the batwing out for the one I was expecting!! Communication was excellent! Shipping was excellent as well, be prepared for heavy pallets that will need to be moved(informed with my first phone call of this) I haven’t begun to assemble my Fremont kit but I’m very excited to do so. Update will follow.
JJamieVerified buyer- 1 photo
Perfect fireplace lmk it with easy to follow directions. Grill next!!!
DNDonald N.Verified buyer Love the Fireplace Only issue i have is the weight of the Fire box tops. Do they need to be that thick?
JSJohn S.Verified buyerA lot more gaps between stones than I anticipated and am worried smoke will escape when we have our first fire. Delivery was not as expected (came on a 53' truck instead of the box truck they scheduled). Other than that, customer service was excellent, delivery was very fast, installation was easy, directions were good.
CACheryl A.Verified buyer- 5 photos5 photos5 photos5 photos5 photos
Easy build. Great customer service. Heavy rocks!
JHJames H.Verified buyer NewEngland....Can't say enough about the product and process! The 1st comment about the space is the fireplace is awesome. We are still putting finishing touches on the new space. I will add new photos when compete. The 10 pallets were put to good use in the backyard bonfire.
KKKevin K.Stones look great. Continued to ask for the online instruction manual; however no one could give me access to the google doc. Nothing like getting 1100 stones and not knowing how to put together. We figured it out, looks great, but don't rely on customer service
BWBrian W.Verified buyerShowed up quickly. Looks like it was packed well. I have not opened any of the wrapped pallets. More to follow once I get started with the install
SDSteven D.Verified buyer- 1 photo
Great product and super easy to use. Took some tough work to get t it right but looks fantastic
ABAndrew B.Verified buyer
