Thank you, Tony. We appreciate you taking the time to update your review. For our future customers, we'd like to clarify our process. Our automated order confirmation states that orders can take up to 15–20+ business days to fulfill. After reviewing an order, typically the same or next business day, we email the customer with a more specific estimated shipping date. For this particular order, we estimated 21 business days, and it was completed in 24 business days. Because we manufacture thousands of different items and orders can include many combinations of products, we cannot always provide an exact shipping date far in advance. We provide estimated lead times based on our production schedule, and orders may ship a little sooner or later depending on current demand. Thank you again for your business and for giving us the opportunity to clarify this for others.

We did not charge you for crating, as it was not included in the order. We delivered the caps ourselves, which avoids the unnecessary cost of building crates. If the caps had needed to be shipped via freight, building two separate crates would naturally cost more than building one. As for the scratches, these are normal with mill-finished copper, which does not come with protective film. Minor surface scratches are common in copper gutter and roofing materials, regardless of the manufacturer. Our team cleans the copper before delivery so it arrives shiny, which makes these marks more noticeable initially. Copper develops a brown patina as it oxidizes, and as the material naturally darkens, these minor scratches become much less noticeable, often barely visible unless inspected up close. The pictures on this product page are intentionally shown unedited so customers can see these surface marks and know what to expect. Unlike aluminum and steel products that typically come with protective film, mill-finished copper does not. This is a normal characteristic of the material, not a manufacturing defect. We're glad to hear you otherwise found them nice. Thank you for you order.

We're sorry your order took a little longer than expected and that you had to call us for updates. We manufacture thousands of different items, and because orders can include many different products, it's difficult to predict exactly how long production will take for every order in advance. That's why we provide an estimated shipping date rather than a guaranteed date. Orders may ship a little sooner or later depending on production demand and the combination of items being manufactured. In your case, the estimated lead time was 31 days, and your order shipped on day 34. We are fully capable of fulfilling the orders we accept, and our lead times reflect our production schedule, not an inability to fulfill customer demand. We understand that waiting for an order is frustrating, and we apologize for the inconvenience. We appreciate your business and hope you'll be happy with the quality of the products once you've had a chance to receive and inspect them.