It is exactly what I ordered and what I needed.
Reviews
- Love it!
- Worked great
Did what I expected.
GSGary S.Verified buyer - Great product
Quality workmanship. Fits perfectly. Exactly what I was expecting.
DWDale W.Verified buyer - Great
Customer provided a 5 rating
CS - Great
Customer provided a 5 rating
ABThank you Alex!
Gui D.from K&M Sheet Metal - Misleading Inventory on Website and Slow Shipping Time
Let me start by saying the product, when it arrived, was perfectly fine, with stellar craftsmanship and I felt comfortable warrantying our installation of it. The issue is that the website listed it as "In Stock", which would have no delay in shipping, and should have arrived within 7-10 (?) business days. Well that did not happen, so when I reached out initially, I did not hear back. I reached out again, maybe 15 business days after the order, they said they would check on it and get back to me. I did not hear back the next day, so I called on the 17th business day, and they said they would have it out by the end of the week. They did not, so I called on the 20th business day and they were able to get it shipped the next day, with 2 day shipping, and that final customer service rep really did not want to be talking to me (admittedly I was frustrated being late with the job I ordered this for, and may have been more curt than normal). So the product itself was fantastic, and I commend them on that. The entirety of the rest of the experience was very poor, and I will likely do anything I can to avoid ordering from them in the future.
ZLZachary L.Verified buyerWe regret to learn of your dissatisfaction with your recent shopping experience. It is always our aim to provide the highest level of customer satisfaction. I would like to address the points raised in your feedback: 1. Item Availability: Please note that we DO NOT disclose specific stock numbers on our website. Our range of conductor heads comprises numerous models available in various materials and sizes, resulting in a wide array of product variations. Due to this diversity, most items are made to order, and therefore, we do not display stock numbers online. 2. Order Processing and Shipping: Following order placement, our customers receive an email on the same or next business day detailing the estimated shipping date. In your case, an email was automatically generated on March 6th confirming that your order was scheduled to ship by April 2nd. We acknowledge that there was a delay, and your order was shipped on April 4th. Please be aware that lead times can fluctuate depending on the product. Once customers receive the estimated shipping date, they have the option to contact us should they wish to cancel the order. 3. Communication: We apologize if there was any lapse in communication on our part. Our intention is always to be transparent and forthcoming with information. The email providing the estimated ship date was meant to keep you informed. We value open communication and aim to assist our customers promptly and effectively. We sincerely apologize for any inconvenience caused and for falling short of your expectations. Your feedback, particularly regarding the product quality, is appreciated, despite the challenges you faced. We would be grateful for the opportunity to serve you better in the future should you consider giving us another chance. Thank you for your understanding. Warm regards.
Gui D.from K&M Sheet Metal - Durable gutter guards.
Essential in a wooded area, my roof & gutters get a lot of debris from the trees.
FLF. L.Verified buyer - Will solve my problem.
It looks like this was exactly what I needed to stop rain from running down the brick wall.
PMPat M.Verified buyer - Great
Conductor waisperfect for our need!
KCKen C.Verified buyer - Great Product and Service
Got exactly what I ordered. The packaging was awesome. Easy to see that someone cared and took pride.
JFJim F.Verified buyerThank you Jim!
Gui D.from K&M Sheet Metal
Thank you Dale!