Contact us
Not pleased with the escalated request response from the GM. Zero flexibility to return the incorrect size part sent in error after 30 days. Lesson: check all parts on receipt, or their mistake is yours!
Reviews
- Sturdy replacement elbows
We have a historical building with particular downspout needs. Very happy with K & M’s replacement parts. Great product and fair pricing.
- Excellent fit and finish
Exacting measurement, perfect bends, and finished white on underside and black on top-size with no scratches or dents. Highly recommend!
Looking good, thank you James!
Thank you Diana!
Thank you for taking the time to leave a review. I would like to address the concerns you've raised to provide a clearer understanding of your order and how it was handled for our potential customers: 1. Shipping Costs: As this is a made-to-size product, rather than something mass-produced, the size of your order required LTL freight shipping. This was the only available shipping option, and the associated cost was clearly stated during the checkout process, prior to your purchase, providing you with the opportunity to reconsider or forgo the order if desired. As you made the choice to proceed with the order, we’re uncertain why this is now a concern. 2. Product Sealing: Regarding the use of caulk, this is indeed the method used on all colored models, including the one you selected, as they are made from pre-painted, Kynar-coated materials. This finish carries a manufacturer’s warranty of up to 35 years under certain conditions. If indeed brazed the product, this undoubtedly damaged the exceptional finish this product comes with, burned it, and exposed the bare metal, voiding any warranty. While we do offer soldering options for certain RAW materials, Kynar-coated metal is not one of them. The product description clearly stated that sealant would be used for collars and seams, which you selected. 3. Shipping Time: Our website currently lists a 3+ week lead time, though it may have indicated 2-3+ weeks at the time your order was placed. Since all of our chimney caps are made to order in the sequence they are received, processing times vary depending on the volume of orders. While delays of this length are rare, the end of the year is always a particularly busy period. We do our best to communicate any delays in advance and sincerely apologize for any inconvenience caused by this extended timeline. Thank you, The K&M team
- copper cap
they fit perfect and were nicly constructed
- Great
Not fit able for 3 inch round downspout had too modified them
Thank you for sharing your feedback. We take pride in our flexibility and commitment to standing by our products and work. However, the situation you described falls outside of our policy not by a few days, but rather a full year after your order was placed. As outlined in our policy, returns or exchanges must be initiated within 30 days of receipt. This is particularly important for materials like copper, which naturally develop a patina over time once exposed. Additionally, after such an extended period, it becomes difficult to verify whether the material originated from us. We encourage all our customers to thoroughly inspect their orders upon receipt to ensure everything meets expectations. Thank you for your understanding.