Your staff called me repeatedly (3 times in a row) while I was working on video conference (COVID) and came off very unprofessional. I was then emailed by Paul to call them and ask for him, which I did once my conference wrapped as well as two additional times before the end of the day. Each time he was unavailable or the person that answered said they didn’t know where he was. So at this point I emailed them asking what questions he had so that I could avoid any additional delays. Shocking, but I didn’t receive a response. Not sure why phone takes priority over email. So I then cancelled my entire order, got a response on that one. Serves me right for not buying local and trusting some random company on the internet. Buy local, forget these clowns. Thanks for asking for a review, happy to share my experience.
Reviews
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Unbelievable! Looks incredible and such an easy/fun build. Directions couldn’t be better written! Took about a week...working a little bit at a time. Can’t wait for our first fire!
JBJosh B.Verified buyer - 4 photos4 photos4 photos4 photos
The purchase, delivery and build were all fluid and easy. The build (Princeton Fireplace, 2 standard wood boxes and 2 foot chimney extension) in total took around 9 hours. We did have to purchase some extra landscape adhesive but we made sure we used a decent amount as added insurance. The hardest part was getting the chimney cap 13 feet up in the air (fireplace base is 20” out of ground), I still don’t know how we managed that. We love the fireplace and get compliments from anyone who sees it. It was the perfect addition to our backyard build.
JHJeffrey H.Verified buyer Beauty of a piece. Driver was very accommodating and only cost a half dozen cookies!
PBPaul B.Verified buyerThe fireplace looks great but we did not receive what you see in the video or the picture above. The blocks we received were in 3 different shapes but not rectangular like the video. The placement of the smaller 3 blocks inside of the fireplace is also not very clear. You have it highlighted in yellow in the instructions but they appear to be the same size as all the rest of the bricks.
MWMark W.Verified buyerI could not be happier with the blocks and the courteous delivery & answering of a few questions after the purchase!
JSJulie S.Verified buyerThank you for the kind review, Julie. We aim to please. Please send pictures of your custom build when completed. I would love to see it.
Roman Stonefrom Romanstone HardscapesGreat fireplace Shipping was fast
DCDan C.Verified buyerThank you for your review. Enjoy your Fremont!
Roman Stonefrom Romanstone HardscapesGreat value great quality. Had some questions and immediately received phone calls and advice. Terry at Romanstone helped me maximize my Fremont FP using every stone from the base extension kit. Thanks Terry!!! YOU ROCK! Nick S
NSNicholas S.Verified buyerThank you for the killer review. YOU ROCK, Nick! We are happy to help. I am glad it all worked out so well. We want you to be thrilled with your fireplace.
Roman Stonefrom Romanstone Hardscapes- 3 photos3 photos3 photos
Very Happy with our Fireplace. Build went well. Got a little dicey finishing the top. 9.5 feet high you need more than 2 6 foot ladders and more than 2 people.
CCChristopher C.Verified buyerWhat a sweet build! That top piece is the hardest, by far. I try to tell people that standing on the wood boxes makes it much more manageable. I believe they think I am trying to upsell them. I am glad you were able to place it safely. Everything looks perfect. Thank you for the review and great pictures.
Roman Stonefrom Romanstone Hardscapes - 2 photos2 photos
Really great purchase. Quick ship, about 2 weeks from order. Really easy installation and plenty of extra pieces just in case. I loved not having to cut a single paver
MMMichael M.Verified buyerThank you for your excellent pictures and review. That is a great hidden nook you built! It looks like a well-planned surprise discovery for a lucky few. Great job! I love that you didn't have to cut a paver, either. Enjoy your garden getaway. I can't wait to see it fully landscaped.
Roman Stonefrom Romanstone Hardscapes
Cookies! I want cookies! What you do for one, you have to do for all. Thank you for the review. I'm glad you are happy with your purchase. Now I'm craving milk...