Beautiful, would like to get one more in the 3” size. Did not see them on your website anymore. Let me know if you still have one in stock. Thanks
Reviews
- Great
- Terrible
Worst customer service ever. Does not keep you informed. Lies to you if you ask. Cannot deliver correctly or on-time. 4 out of 4 orders failed. When asked if this was special treatment reserved just for me, I was told everyone has to deal with it. Thanks, "Steven"! I have no idea what you are talking about below, but it makes zero sense that anyone would place an order and then cuss you out, causing you not to send it, and does not at all address the concern above. Items were subsequently ordered directly from Berger Supply to be finished locally without a hitch.
CB - Disappointed.
Unfortunately, this elbow has the same dimensions at each opening, making it difficult, if not impossible, to insert one end into another section. It also took forever for it to be processed and shipped.
TCTodd C.Verified buyerHi Todd, it is industry standard that you need to crimp or notch the bottom corners to make downspouts and elbows fit. Sometimes it'll fit out of the box, but it should not be surprising if it doesn't, specially with brake formed plain square elbows and downspouts. For such, it should just be expected and it's a pretty simple process to make them fit. We appreciate your feedback, and thank you for your order!
Gui D.from K&M Sheet Metal - Beware- expect hidden delivery charges and poor customer service. I would not do business here again.
Terrible customer service and misleading delivery details. Expect extra charges if you do business with this company.
RFReagan F.Verified buyerWhen placing the order, this customer chose not to pay the $185 optional fee for a freight truck with a lift gate service. He now wants this, but doesn't want to pay for it, so he decided to leave us a completely misleading bad review. There are absolutely no extra charges. This was the customer's choice. For all of our other customers: This is all explained prior to placing an order on our website. Lift Gate is a service provided by a freight company, which means they'll bring an item for delivery in a smaller truck with a lift gate in the back and unload the item(s) for the customer. They charge for this, and it is optional. In this situation, the freight company contacted this customer to setup the delivery. He said he could not unload the materials and chose to have a lift gate. The freight company called us to ask for approval. We spoke with the customer to collect the charge (that he chose not to pay for when placing the order) and this was the result.
Gui D.from K&M Sheet Metal - Great
Installed it yesterday. Fit perfectly. The measuring instructions and allowances were spot on. Got a complement on how the color matched our copper metal roof perfectly.
TMTodd M.Verified buyer - Great
Great to know I can get what I need fast
CMChad M.Verified buyer - Great
Smooth and seamless customer service. Finished product is outstanding. Waiting for contractor to install.
JIJoseph I.Verified buyer - It's exactly what I needed.
Finally got to install the cleanout after the rains here in SoCal subsided. Installation was easy, it fit perfectly, catches the sharp edged oak leaves we have here along with the acorns and allows me access to the upper section of the downspout. It's exactly what I was looking for. Thank you.
JHJames H.Verified buyer - Excellent Experience with K&M
Exactly what I needed for my copper gutters along with fast shipping. K&M is a skilled manufacturer and a pleasure to work with together with a fast turnaround.
JSJoseph S.Verified buyer - Looks Amazing
Arrived in a well built crate. Looks fantastic.
JSJohn S.Verified buyerThank you John!
Gui D.from K&M Sheet Metal
The part ordered by Mr. Brown was backordered. We tried to explain this to Mr. Brown, and on two separate phone calls were met with yelling and insults. A backordered part does not give Mr. Brown free reign to cuss out our employees and as such we have decided not to work with him. We wish him the best.